Privacy Policy

1. Introduction

This Privacy Policy governs the collection, processing, and use of personal data by soqi88 ("we," "us," "our") in connection with your use of our online betting and gaming platform located at soqi88.cam. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with international data protection standards and applicable Indonesian regulations.

This Privacy Policy applies to all users who access or use soqi88 services, including residents of Indonesia aged 21 years and older. By creating an account, depositing funds, or using any feature of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.

2. Information We Collect

soqi88 collects various types of information to provide, maintain, and improve our services, ensure compliance with legal obligations, and protect against fraud and abuse.

2.1 Information You Provide Directly

When you register an account with soqi88, we collect the following personal information:

• Account Registration Data: Full name, date of birth, gender, email address, phone number, residential address, and preferred currency (IDR).
• Identity Verification Documents: Government-issued ID (KTP / Indonesian National Identity Card), proof of address (utility bills, bank statements), and selfie photographs holding your ID for Know Your Customer (KYC) compliance.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Communication Data: Messages sent to customer support, chat logs, email correspondence, and feedback submitted through our platform.

2.2 Information Collected Automatically

When you access or use soqi88, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, geographic location (city, region), access times, pages viewed, referring/exit pages, and clickstream data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and analyze usage patterns. See Section 9 for more details on cookies.
• Betting and Gaming Data: Bet history, game preferences, wagering patterns, win/loss records, bonus usage, and account balance changes.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment status, and fraud detection data from banks and e-wallet providers.
• Identity Verification Services: KYC verification results from third-party identity authentication providers.
• Marketing Partners: Referral information, affiliate tracking data, and promotional campaign performance metrics.

3. How We Use Your Information

soqi88 processes your personal data for the following lawful purposes:

3.1 Service Provision and Account Management

• Creating and managing your user account.
• Processing deposits, withdrawals, and payment transactions.
• Enabling you to place bets and participate in games.
• Maintaining accurate account balances and transaction records.
• Providing customer support and responding to inquiries.

3.2 Legal Compliance and Security

• Verifying your identity and age to comply with KYC and anti-money laundering (AML) regulations.
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities.
• Ensuring compliance with applicable laws, regulations, and licensing requirements.
• Protecting against unauthorized access, data breaches, and security threats.
• Enforcing our Terms & Conditions and investigating violations.

3.3 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications (with your consent).
• Notifying you of new games, features, and platform updates.
• Conducting customer satisfaction surveys and gathering feedback.
• Personalizing content and recommendations based on your preferences.

3.4 Analytics and Improvement

• Analyzing usage patterns to improve platform performance and user experience.
• Conducting research and statistical analysis for business development.
• Testing new features, games, and functionalities.
• Identifying and fixing technical issues and bugs.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing betting and gaming services).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations such as KYC, AML, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, and platform improvement, provided these interests do not override your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain data, such as sending marketing communications or using optional cookies.

5. Data Sharing and Disclosure

soqi88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (banks, e-wallet providers) for transaction processing.
• Identity verification services for KYC compliance.
• Cloud hosting providers for data storage and server infrastructure.
• Customer support platforms for live chat and ticketing systems.
• Marketing and analytics providers for campaign management and performance tracking.

These service providers are contractually obligated to protect your data and use it only for the specified purposes.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, or courts when:

• Required by law, legal process, or court order.
• Necessary to comply with licensing and regulatory obligations.
• Required to investigate or prevent fraud, money laundering, or other illegal activities.
• Necessary to protect the safety, rights, or property of soqi88, our users, or the public.

5.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on our platform.

6. Data Security

soqi88 implements robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology.
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate need to access your data can do so, subject to strict confidentiality obligations.
• Two-Factor Authentication: Optional 2FA adds an extra layer of protection to your account.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 5 years after closure to comply with regulatory requirements.
• Transaction Records: Retained for 7 years as required by financial regulations and anti-money laundering laws.
• Marketing Consent: Retained until you withdraw consent or 2 years of inactivity, whichever comes first.
• Support Communications: Retained for 3 years for quality assurance and dispute resolution purposes.

After the retention period expires, we securely delete or anonymize your data so it can no longer be associated with you.

8. Your Privacy Rights

As a soqi88 user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Restriction: Limit how we process your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for processing activities that require it (e.g., marketing emails).

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days. Note that certain requests may be subject to verification of your identity to prevent unauthorized access.

9. Cookies and Tracking Technologies

soqi88 uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. Types of cookies we use:

• Essential Cookies: Required for platform functionality, account login, and security features. Cannot be disabled.
• Performance Cookies: Collect information about how users interact with our site to improve performance and fix errors.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some platform features.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside Indonesia where our service providers, payment processors, or cloud hosting facilities are located. These countries may have different data protection laws. When transferring data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your privacy rights.

11. Children's Privacy

soqi88 services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under 21. If we become aware that a user is under the legal age, we will immediately close their account and delete all associated data. Parents or guardians who believe their child has provided personal information to us should contact support immediately.

12. Changes to This Privacy Policy

soqi88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on our platform. Your continued use of our services after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• WhatsApp: Available 06:00-24:00 WIB daily

We will respond to privacy-related inquiries within 30 days. For urgent matters, live chat provides the fastest response.